Warranty

Warranty and Support

BOE provides reliable after-sale support and warranty coverage for all electric scooters. Please refer to the details below for the specific warranty period by component. Our aim is to make your ownership experience simple and stress-free.

Warranty exclusions

The following conditions are not covered under BOE's warranty:

  • water damage to battery, motor, or controller
  • damage from accidents, misuse, or unauthorized modifications
  • punctures or damage caused by sharp objects

Shipping damage claims

Inspect your BOE scooter upon delivery. All shipping damage must be reported within 14 days of receipt. To submit a claim:

  • note visible damage on the delivery receipt
  • photograph the damaged parts and packaging, including date stamps if possible
  • retain all packaging and documents during the claims process

Email your claim to: contact@boescooter.eu

Warranty service process

To initiate a warranty claim, please:

  • provide proof of purchase (order number, receipt, or invoice)
  • describe the issue clearly, including any troubleshooting steps taken
  • share photos or video showing the issue and the serial number (if available)
  • ship the product using the original or approved packaging if a return is required

Invalid warranty conditions

Warranty will be voided if:

  • the product is outside the warranty period

  • the product was received as a gift or obtained free of charge

  • the product was used or stored improperly (e.g., falls, water exposure, overheating)

  • non-original software, incompatible accessories, or modifications were applied

  • the product was lost, stolen, or purchased from an unauthorized seller

  • no valid proof of purchase is available

Warranty period by component

Component Warranty Period
Frame 2 years
Motor 1 year
Accelerator 1 year
Controller 1 year
Battery 6 months
Charger 6 months
Display 1 year
Disc brake 1 year
Brake assembly 1 year
Folding assembly 1 year
Front light / Rear light 1 year
Handlebar 1 year
Handlebar grip 7 days
Wheel 30 days
Saddle 7 days
Inner tube and tire 7 days
Other small parts 7 days


Replacement parts

Need a part outside of warranty coverage? BOE offers affordable replacement parts. Some items may not be listed online. For availability and support, contact: contact@boescooter.eu

Repair requests

To request a repair, please email contact@boescooter.eu with the following:

  • serial number of the product
  • issue description
  • clear photos or a short video showing the defect
  • a copy of the purchase invoice (PDF preferred)

Our team will respond within 24 hours (Monday to Friday).