Your satisfaction matters to us, and we want you to enjoy every ride. If you're considering a return for a refund, please review the Return Policy below to ensure all conditions are met. If you believe your product has a defect, please refer to the Limited Warranty and follow the outlined procedures for warranty claims.
Return Eligibility
We accept returns within 7 days of delivery. To qualify:
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Items must be unused, in their original packaging, and include all accessories and manuals.
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Email boescooter.eu@gmail.com to request a return. Include a completed return form and a photo or video of the issue.
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Returns sent without prior approval or as cash on delivery (COD) will be refused.
Return Process
- Email us your proof of purchase (order number, receipt, etc.).
- We’ll respond within 2 business days.
- Once approved, return the item within 7 days and send us the tracking number and link.
- Only ship to the return address provided in our approval email. Returns sent elsewhere will not be accepted.
Refund Policy
Refunds are issued within 14 days of receiving and inspecting the returned item.
Processing times by payment method:
Note: Shipping, taxes, and administrative fees may be deducted from your refund.
Order Cancellations
To cancel an unshipped order, contact us immediately.
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately.
Used Items
Returns are not accepted for used products, unless there is a proven malfunction or damage.
Lost Shipments
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If your tracking shows no updates for 3+ days, we’ll follow up with the courier.
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If the parcel does not arrive within 3 weeks of shipping, it will be considered lost, and a full refund will be issued.
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If it arrives later, you may refuse delivery.
Third-Party Purchases
This policy applies only to purchases made on boescooter.com.
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For orders from Amazon, Aliexpress, Geekbuying, Geekmaxi, etc., please contact their customer service directly.
Important Shipping Notes
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Do not send returns without contacting us first.
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Do not return items to the manufacturer directly.
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You are responsible for all return shipping costs, and must ensure the package is properly shipped.
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Products containing lithium-ion batteries must follow relevant shipping regulations.
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Use a trackable shipping method or insurance—we are not responsible for items lost in return transit.
Return Inspection & Restocking Fee
After we receive and inspect your return:
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You’ll be notified of approval or rejection.
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Approved refunds will be credited to your original payment method.
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A 15% restocking fee will be deducted from your refund.
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If rejected, we’ll hold the product for 30 days. You must pay for shipping if you want it returned to you.
Non-Refundable Items
Only regular-priced items are eligible for refunds.
Sale items are non-refundable.
